Cancellation & Refunds

 

Cancellation & Refund Policy

Last Updated: 11 October 2017

At Caship Consumer Networks (“Caship”, “we”, “our”, “us”), we value your trust and aim to maintain complete transparency in every transaction. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for all subscriptions, memberships, and services offered through our platform www.caship.in and the Caship mobile/web application.

1. General Policy

Caship operates on a digital subscription and loyalty service model. All services, memberships, and benefits are delivered electronically.
Once a membership or subscription is activated, it becomes non-transferable and is considered successfully delivered at the time of activation.

2. Cancellation by User

  • Users may cancel their Caship account at any time by submitting a formal request through the Support Ticket System or by writing to support@caship.in.

  • Cancelling the account will permanently disable access to all accumulated loyalty credits, rewards, and membership benefits.

  • No refund will be applicable for cancellation after activation of a paid plan (e.g., Million Club or any paid subscription).

3. Cancellation by Merchant

  • Merchants enrolled under the Caship Network or Test Pilot Program may request cancellation of their merchant account by submitting a support ticket from the registered email ID.

  • Upon successful cancellation, all promotional listings, dashboard access, and linked loyalty credits will be deactivated.

  • Subscription or onboarding fees already paid are non-refundable as they are associated with services and digital access already rendered.

4. Refund Policy

Caship follows a “No Refund” policy for all activated memberships, subscriptions, or merchant registrations, except in the following rare situations:

  • Duplicate Payment: If a user or merchant is charged twice due to a technical error.

  • Failed Transaction: If payment is deducted but service or membership is not activated within seven (7) business days.

In both cases, users/merchants must raise a Support Ticket within 7 days of the transaction date, attaching valid proof (transaction reference, screenshots, or payment acknowledgment).

After verification, refunds—if approved—will be processed within 7–10 working days to the original payment method.

5. Disputes & Chargebacks

In case of any payment dispute, users and merchants are encouraged to contact our support team directly before raising a chargeback with their bank or payment provider.
Unauthorized chargebacks may lead to temporary suspension of the associated account until the dispute is resolved.

6. Changes to This Policy

Caship reserves the right to amend, modify, or update this policy from time to time. Updated versions will be published on our website with the effective date clearly mentioned.

7. Need Assistance?

Our Support Ticket System is active 24×7 to help resolve payment or activation issues.

Disclaimer

This policy is governed by and construed in accordance with the laws of India. By using our website or subscribing to any Caship service, you agree to abide by this Cancellation & Refund Policy.